Delivery Policy
1. The delivery orders to P.O. Boxes and APO's are kindly not accepted by us.
2. Due to certain unavoidable reasons, we are not able to guarantee timely
delivery to places such as hospitals, military bases, cemeteries and places that
lie in rural areas. However, our endeavor is to deliver the goods in close
proximity with the desired time.
3. It is recommended to the customers that they should place their orders
minimum 2-3 days in advance in case of a national or major holiday.
4. The products that fall in the 'Grower Direct Products' category are delivered
to your doorsteps with the help of Next Day Shipping Service.
5. In case of certain services such as BlueDart, AFL, Fed Ex or UPS etc. the
delivery person may leave the parcel right at your doorstep if he does not meet
the concerned person in house. It is because signature of the customer is not
mandatory in such cases.
6. If you reside at a remote place and are desirous of delivery at your place,
you may have to pay some additional delivery charges depending upon your
location. You can get additional information in this regard from our customer
service center by email or phone. We will be happy to assist you.
7. If your address or contact information turns to be wrong, we will not be
liable for kind of loss and will not provide refund in such a case.
8. If you want that the delivery of package should be made in a hospital, we
cannot take responsibility for any kind of divergence and will deliver the
package strictly according to the hospital rules.
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Privacy Policy
The information gathered by us
Whenever you link to our site and place an order or participate in
discussions, forums, promotions, contests, surveys or any other kind of activity
initiated on our site or the sites affiliated to us, we tend to collect every
kind of information that is entered on our site or the sites affiliated to us.
The information includes your name, telephone number, address, billing
information, information about the recipient of your order and all other
information that you are required to fill in our order forms or contests etc.
Even if you withdraw your order or do not complete any process on our site, your
information is with us.
The reasons for gathering of information
The information gathered by us is used solely for the purpose of making the
purchase from our site a gratifying and an interactive experience. Our
affiliated sites and we don't want to miss the pleasing opportunities like your
birthdays and anniversaries and always keep up correspondence with you and your
friends at the right moment. We also don't want you to miss our promotional and
special offers and continuously strive to provide you excellent and heartwarming
products and service from our side.
Regarding the third part sites
Anything (an ad, banner, contest etc.) on our site that takes you to a
third-party website (a web site that is not affiliated to us), subjects you to
the rules, regulations and privacy policies of those particular sites. You are
requested to go through those sites before giving away our personal and
financial information. We will not be responsible for any kind of act of the
third parties.
Regarding us and our affiliates
We are committed not to hassle our customers in any manner. If you are not
desirous of receiving further information or promotional e-mails from our side,
you give instructions regarding this to us. Please do mention your e-mail
separately in such an instruction. Furthermore, you can easily unsubscribe from
any kind of email from our side by following the 'unsubscribe link' provided in
the mails from our side.
Security Concerns
You feel fail-safe about it. In fact, our site is not the target of your
payment. It the payment gateway, a SSL secured entry point. All your credit card
information and other private particulars are encrypted to guarantee full
safety. The information that you provide preceding the payment page is also by
no means disclosed or sold to anyone.
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Refund Policy
Our company is thoroughly professional and believes in the complete satisfaction
and pleasure of our valued customers. We leave no stone unturned to ensure that
your package reaches the desired destination without any kind of impediment or
damage. As some of our products are extremely perishable, we regret any kind of
inconvenience to our cherished customers because of some fault on our part. If
such a thing happens, you are free to lodge a complaint with our customer care
center. We assure you that your complaint will be dealt with immediately and the
best possible course of action will be followed to resolve any kind of problem.
You will get refund as per the following regulations.
1. If it so happens that you have to cancel your order one day prior to
delivery, we ensure you full refund of your amount without any kind of penalty
(except transaction fees of $ 2.50 or INR 100).
2. The management of our company will be the chief authority regarding refund.
Its decision will be final and binding on all such orders.
3. If you are not pleased with the quality of our product, we will either
replace the product with another product of equal value or provide you full
refund. The only condition being that the complaint about substandard quality
should be authentic and not fabricated. Our personnel will ensure the
authenticity of your statement.
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Terms of use
1. It may be possible that the products that are displayed on the website may
not be present in actuality. This may happen because of non-availability of some
seasonal flowers. It may also not be possible to provide the exact kind of
flowers because of some local restrictions. However, we guarantee the number of
flowers to be equal to what is shown on the site. We also guarantee that the
quality of the replaced flowers will be same or superior to what is displayed on
the website.
2. It is the responsibility of the customer to provide us with the accurate
address on which the delivery is to be made. In case of any inappropriateness in
the address, we cannot be held liable and hence will not be accountable for any
kind of replacement or refund request.
3. It is very difficult to deliver the product exactly on time. A margin of
15-30 minutes should be normally allowed on the either side. This means that
your delivery can reach you 30 minutes sooner or later. In case the delivery
does not reach you at all because of no fault of yours, we will provide
replacement or compensation. You are not liable to claim anything else than the
amount spent by you.
4. In the orders which involve products like cakes, the delivery is possible
only after 10.30 a.m. The reason being that cakes are to be made fresh each day
and take time for their preparation. We are committed to provide you fresh
products and hence request you to bear with us as far as the time constraint is
concerned.
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+91 98711 41000 
